Royal Mail accepts all items presented from customers on the assumption that the postage applied is the correct level of postage for the item. Royal Mail will endeavour to connect items collected with that day’s postings, however, in some deep rural areas delivery times may dictate that this may not always be possible.

If a customer wishes to post larger item they can access our Parcel Collect service or visit a Post Office branch.

Any items found to have been underpaid will be subject to surcharges.

Letters should have a stamp for the correct value affixed (franked, contract mail PPI, Special Delivery Guaranteed and International items cannot be collected).

Items can be accepted from residential addresses in remote rural areas (business customers can apply for a business collection).

Simply hand your letter to your Delivery Officer when they are delivering to your premises. To support our customers who live in rural areas, when we deliver to more remote rural premises by van, letters which carry the appropriate postage can be handed to the driver for collection and onward transmission. Royal Mail is proud to be the UK’s Universal Service provider for post and it is important to us that all customers are able to access postal services. I don’t live near a Royal Mail Postbox or Customer Service Point

Postage label: You can only take your item to a CSP.

Returns label: You can take your item to a Post Office branch or CSP.

You can then fix it to your parcel, dropping it off at the same time. If you have a Labels to Go QR code, we can scan the QR code and print the label for free. Labels to Go QR codes - need help printing your label? Your item will then be processed the next working day. If you drop your item off at a CSP after the latest acceptance times or on a Sunday, we'll stamp your certificate of postage.

Please note: if you're sending anything which is restricted ( check our list) you can't drop it off at a CSP. You'll need to take it to a Post Office ® branch instead. If you need proof of postage you can print out, complete and bring with you a certificate of posting. You can also post UK mail which already has the right postage on it. Please remember to bring any relevant paperwork. If you've bought online postage using Click & Drop, the Royal Mail App, or have franked mail to send, you can drop these items off at your nearest Customer Service Point (CSP). You can post your items at our Customer Service Points (usually located in a Delivery Office), as well as collecting items we’ve attempted to deliver.

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